Terms and Conditions (TCS)
General Terms and User Conditions
English translation of the uploaded Hungarian text
Date in source document: 28 January 2026
- Operator of the webshop
The webshop available at https://apesyto.store is operated by Apesyto Store GmbH.
Registered office:
Dornbacherstraße 5 / Top 2–3
1170 Vienna
Austria
Company registration number:
671967m
EU VAT number:
AT U82994468
Represented by:
Tibor Peter Nemeth
Telephone:
+43 664 9911 0479
E-mail:
support@apesyto.store
(hereinafter referred to as the “Service Provider”).
Bank account details of the Service Provider:
Account-holding financial institution: ERSTE Bank Österreich
IBAN: AT57 2011 1856 3624 0200
SWIFT: GIBAATWWXXX
- Customer service
Users may contact the Service Provider’s customer service at the following contact details:
2.1 By telephone
Telephone number: +43 664 9911 0479 – the call is not premium-rate.
Available on business days: 10:00–17:00
On public holidays: 10:00–12:00
2.2 By e-mail
E-mail address: support@apesyto.store
Message: via the message-sending option available under the “Contact” menu item of the website.
The Service Provider replies to e-mails received through this channel within 2 business days of receipt.
- Legal notice
3.1 The service of the Service Provider operating the website available at the internet address specified above (hereinafter: the “Website”) is directed to Hungary. Within the framework of this contract, Hungarian and European law apply to the provision of the service, to the Service Provider and to the Users, in particular:
- Regulation (EU) 2018/302 of the European Parliament and of the Council of 28 February 2018 on addressing unjustified geo-blocking and other forms of discrimination based on customers’ nationality, place of residence or place of establishment within the internal market, and amending Regulations (EC) No 2006/2004 and (EU) 2017/2394 and Directive 2009/22/EC;
- Act V of 2013 on the Civil Code (hereinafter: the “Civil Code”);
- Act CLXIV of 2005 on Trade;
- Act CLV of 1997 on Consumer Protection;
- Government Decree 45/2014 (II. 26.) on the detailed rules of contracts between consumers and businesses;
- Act CVIII of 2001 on certain issues of electronic commerce services and information society services;
- Act XLVIII of 2008 on the basic requirements and certain restrictions of commercial advertising activities;
- NGM Decree 19/2014 (IV. 29.) on the procedural rules for handling warranty and guarantee claims relating to goods sold under contracts between consumers and businesses;
- Government Decree 373/2021 (VI. 30.) on the detailed rules of contracts between consumers and businesses for the sale of goods and the supply of digital content and digital services.
3.2 The times and time intervals referred to in these general contractual and user terms (hereinafter: “Terms and Conditions” or “GTC”) are to be understood according to Central European Time (CET/UTC+1).
3.3 Business days, non-working days and public holidays referred to in these Terms and Conditions shall mean business days, non-working days and public holidays under Hungarian law.
- Scope and parties of the general contractual and user terms
4.1 These Terms and Conditions apply to the services available on the Website, to the use of the Website, and to the sale and purchase of products that can be ordered in the webshop operating on the Website.
4.2 The parties to the contract are:
4.2.1 The Service Provider identified above, as the operator of the Website, the seller of the products and the provider of the services.
4.2.2 The User, as the customer ordering products from the webshop and as any person visiting the pages of the Website. A User may be any legally capable natural or legal person, or any economic organisation without legal personality, including foreign legal entities, provided that they accept these Terms and Conditions and acknowledge them as binding. A person without legal capacity or with limited legal capacity may conclude a contract within the framework of these Terms and Conditions in accordance with the rules of the Civil Code.
4.3 These Terms and Conditions are effective from the time they are published on the Website and are concluded for an indefinite period.
- General information on contracts concluded electronically between parties not present
5.1 Before placing an order, the User may obtain information about the essential characteristics of the products and services that can be ordered from the webshop on the Website pages describing the characteristics of those products and services.
5.2 The language of contract conclusion is Hungarian.
5.3 Orders placed on the Website are considered legal statements made by implied conduct.
5.4 The Service Provider must confirm receipt of the order electronically without delay. If the confirmation does not reach the User within 48 hours, the User is released from the obligation to be bound by the offer.
5.5 The concluded contract does not qualify as a written contract; the Service Provider does not file it, and it will not be accessible in writing at a later date.
5.6 The Service Provider has not submitted itself to any code of conduct; therefore, no such code is available from the Service Provider.
5.7 Before sending the order, during the order process, the User receives information on the current delivery fees and any delivery restrictions, as well as on the available payment methods.
5.8 The Terms and Conditions and the documents required for lawful information are sent to the User as attachments to the e-mail confirmation of the order, with the content valid at the time the order is received. In addition, the User may download and/or print the Terms and Conditions and information documents from the Website in a savable format, and the current version is always available on the Website.
- Registration
6.1 Registration is free of charge.
6.2 The User may register by clicking the “registration” button on the Website, completing the form that appears, accepting these Terms and Conditions and ticking the data processing declaration, and finally clicking the “registration” button.
6.3 For valid registration, the User must provide real data and contact details. If it is established that registration has been made with false data, the Service Provider is entitled to delete it. In such a case, the Service Provider shall not be liable for any consequences.
6.4 The Service Provider may also delete a valid registration without liability for the consequences if the deleted User used the Website in bad faith or otherwise breached these Terms and Conditions.
6.5 Deletion of registration by the Service Provider for the reasons above does not affect orders already fulfilled by both parties. In the case of deletion for the same reason, if the Service Provider has not yet started performance, the Service Provider may decide unilaterally whether to perform the order, provided that the reason for deletion does not prevent performance. If the Service Provider does not perform the order for the reasons above and the User has already paid, the Service Provider refunds the amount paid by the User. If the conduct of the User that caused the deletion also caused damage to the Service Provider, the Service Provider is entitled to withhold the amount of the damage from the refund.
6.6 The User may initiate deletion of their registration at any time by sending an e-mail message to the Service Provider. The Service Provider carries this out without delay, but no later than within 10 calendar days.
6.7 Deletion of registration may also be necessary if the User submits a data protection request that results in the deletion of personal data processed for registration purposes or prohibits their use for such purpose. The User may read more about these rights in the Privacy Notice.
6.8 Deletion of registration upon the User’s request does not affect the performance of orders validly placed by the User earlier.
- Determination of the purchase price
7.1 The User can find the current prices of products and services on the webshop pages describing the characteristics of those products and services.
7.2 The purchase prices displayed for products and services are gross consumer prices; therefore, the total purchase price payable, including tax, is shown for each product.
7.3 The purchase price is always understood in the currency indicated at the price display.
7.4 Prices do not include delivery costs.
7.5 The Service Provider does not charge packaging costs.
7.6 The order confirmation always includes the actual gross consumer price payable and any other costs in their full payable amount.
7.7 The Service Provider reserves the right to change the prices of products and services displayed on the webshop pages. A price change does not affect the price of products or services already ordered.
7.8 If an incorrect price appears in the webshop or in the order confirmation, in particular an obviously incorrect price, the Service Provider is not obliged to sell the product or service at the incorrect price. After an order is placed at an incorrect price, the Service Provider offers the User the product or service at the correct price. If the User does not accept this, the User is entitled to withdraw from the order.
- Method and steps of placing an order; conclusion of the contract
8.1 Selecting the product
8.1.1 The User may learn about the essential characteristics of the products on the product information pages of the webshop.
8.1.2 The User may place the product into a virtual basket by clicking the “Add to cart” button on the product page of the product to be ordered.
8.1.3 If the User wishes to order several products, the User may add several products to the basket in the same way.
8.1.4 If the User has any question about the product before placing the order, the Service Provider’s customer service is available to assist the User. Contact details are specified above under the heading “Customer service”.
8.2 Placing and confirming the order; conclusion of the contract
8.2.1 The User may place an order online in the webshop as follows.
8.2.2 Registration is not a condition for placing an order.
8.2.3 After selecting the products and placing them in the basket, the User may view the contents of the basket by clicking the “Basket” button in the header. Next to the icon, the number of products to be ordered and their total purchase price are also displayed.
8.2.4 On the page showing the basket contents, the User may change the quantity of the selected products by editing the number indicating the quantity, or remove the product from the basket by clicking the icon marked with an “X”.
8.2.5 After clicking the “Continue” button, the delivery method and the payment method must be selected.
8.2.6 By clicking the “Continue” button, the User must provide the name, e-mail address, telephone number and billing address.
8.2.7 Tools provided for identifying and correcting data entry errors before sending the contractual statement:
8.2.7.1 A warning message appears during the order process when incomplete or obviously incorrect data are entered.
8.2.7.2 A registered User may modify their personal data during the order process for the purpose of that order. After logging in to the Website, the User may modify registration data on the personal profile page that appears after clicking the icon depicting a schematic human figure.
8.2.7.3 The basket contents and order data and parameters may be checked, changed or deleted at any time until the order is sent, by returning to the pages displayed during the order process and modifying or re-entering the data in accordance with the preceding points of this chapter of the GTC. The User may go back by clicking the browser’s back button or by clicking the order phases shown in the process diagram at the top of the webshop order pages.
8.2.8 After checking the order data above and correcting any data entry errors, the User may validly place the order by ticking the declaration accepting these GTC and clicking the “Send order” button.
8.2.9 After receiving the order, the Service Provider confirms it to the User without delay by automatic e-mail sent to the e-mail address provided by the User during the online order. The confirmation contains the full amount payable by the User or, in the case of online payment, the full amount paid. If this confirmation does not reach the User within 48 hours of sending the order, the User is released from being bound by the offer. The confirmation is deemed to have reached the User when it becomes accessible to the User, that is, when it arrives in the User’s e-mail inbox. This confirmation of receipt of the order does not yet create the contract for the purchase of the product; this confirmation does not yet constitute acceptance of the order by the Service Provider.
8.2.10 Orders are processed on every business day according to Central European Time at the times published on the Website. If the order is received by the Service Provider outside the above time interval, it shall be deemed received by the Service Provider at the beginning of the first processing period following receipt, or in the case of advance payment, at the beginning of the first processing period following the arrival of the payable amount in the Service Provider’s bank account, and shall be processed within 24 hours from that time.
8.2.11 After processing of the order has started, if the Service Provider accepts the order, the Service Provider informs the User by e-mail of the acceptance of the order. The contract for the purchase of the product is concluded when the Service Provider’s e-mail message to this effect reaches the User.
8.2.12 The Service Provider draws the User’s attention to checking the content of the confirmation of receipt of the order and the confirmation of acceptance of the order. If the content of either confirmation differs from the content of the order and the ordering User does not object to the difference within 24 hours of receiving the confirmation, or if the User makes payment after receiving the confirmation, then the content of the confirmation shall govern the contract. After the User reports a confirmation with different content to the Service Provider, the Service Provider examines the report and, if justified, corrects the order.
8.3 Deletion of the User’s registration upon the User’s request after placing an order does not affect the performance of orders validly placed earlier by the User.
8.4 If the User requests deletion of data necessary for the performance of the order or objects to their use for such purpose, the Service Provider asks the User to make a statement regarding the intention to withdraw from the order.
- Subsequent correction of the order
9.1 If the User wishes to change an order already placed or has provided incorrect data, the User must notify customer service as soon as possible. It is important to do so without delay so that the Service Provider can correct the order before performance begins.
9.2 If the order is corrected, the Service Provider sends a new confirmation with the modified content. Accordingly, the contract is concluded, or in the case of an earlier accepted incorrect order, modified in accordance with the correction.
- Payment terms
10.1 Possible payment methods:
10.1.1 Advance payment by bank transfer
The User may select this payment method during the process of submitting the order. The data required to complete the bank transfer are included in the e-mail confirming receipt of the order.
This payment method may be used regardless of the selected delivery method.
10.1.2 Online advance payment by bank card
Advance payment through the online payment service provider selected by the User during the order process.
The online bank card payment service is provided by OTP Simple Pay. When using this service, the User may pay by bank card.
During card payment, the User provides the bank card details used for payment directly and exclusively to the above service provider, because during the payment process the User is redirected to that provider’s website. The online bank card payment provider does not share the bank card data with the Service Provider.
The payment service provider’s contractual terms govern the further conditions of online card payment. The User may review them before payment on the payment service provider’s interface to which the User is redirected during the order process.
This payment method may be used regardless of the selected delivery method.
10.1.3 Advance payment through an online payment service
Advance payment through the online payment service selected by the User during the order process.
The online payment service is provided by OTP Simple Pay. When using this service, the User may pay by bank card or from an account held with the payment service provider.
During online payment, the User provides the payment data and/or bank card data directly and exclusively to the above service provider, because the User is redirected to that provider’s website during the payment process. The online payment service provider does not share the data with the Service Provider.
The payment service provider’s contractual terms govern further conditions of online payment. The User may review them before payment on the payment service provider’s interface to which the User is redirected during the order process.
This payment method may be used regardless of the selected delivery method.
10.1.4 Cash on delivery in the case of delivery
A payment method selected by the User during the order process in the case of delivery, where payment is made by cash on delivery. The User may pay the courier service employee in cash or by bank card at the time of delivery.
The further conditions of payment to the courier service are governed by the contractual terms of Packeta Hungary, which the User may review on the company’s online interface, as detailed below.
10.1.5 Cash on delivery at a pick-up point
A payment method selected by the User during the order process, where delivery is made to a personal pick-up point and payment is made by cash on delivery.
The User may pay at the pick-up point in cash or, depending on the selected shop, by bank card.
The further conditions of payment at the pick-up point are governed by the contractual terms of the undertaking providing the pick-up point, which the User may review on the online interface of the undertaking specified above.
10.1.6 Cash on delivery at a parcel locker
A payment method selected by the User during the order process, where delivery is made to a parcel locker and payment is made by cash on delivery.
The User may pay at the parcel locker by bank card.
The further conditions of payment at the parcel locker are governed by Packeta’s contractual terms, which the User may review on the undertaking’s online interface.
10.2 If the Service Provider is unable to perform an order already paid for due to a reason arising within its own sphere of interest, the Service Provider refunds the full amount paid by the User in connection with the order within 14 days of the occurrence of the obstacle.
- Performance deadline and delivery terms
11.1 Performance and delivery deadline
11.1.1 The Service Provider arranges for the ordered product to be delivered to the delivery address provided by the User during the order process within the deadline specified in the confirmation of acceptance of the order.
11.1.2 The ordered product is handed over to the carrier within 2 business days following the day on which the order is received. The carrier then delivers it to the User within the deadline indicated below.
11.1.3 If the Service Provider is unable to fulfil the order within the deadline above, it notifies the User without delay after the performance obstacle arises.
11.2 Carrier
PACKETA HUNGARY Kft.
Company registration number: 01 09 202186
Tax number: 25140550-2-41
Registered office: 1044 Budapest, Ezred utca 1-3. B2/11. ép.
Telephone: +36 1 400 8806
E-mail address: info@packeta.hu
The carrier delivers the ordered product to the User within 3 business days from dispatch. Further information regarding delivery is contained in the “General Business Terms” document available on the carrier’s website.
11.3 Delivery to pick-up point
PACKETA HUNGARY Kft.
Company registration number: 01 09 202186
Tax number: 25140550-2-41
Registered office: 1044 Budapest, Ezred utca 1-3. B2/11. ép.
Telephone: +36 1 400 8806
E-mail address: info@packeta.hu
(hereinafter: the “Carrier”).
The Carrier delivers the ordered product to the pick-up point selected by the User within 3 business days from dispatch. Further information regarding delivery is contained in the “General Terms and Conditions” document available on the Carrier’s website.
11.4 Delivery to parcel locker
PACKETA HUNGARY Kft.
Company registration number: 01 09 202186
Tax number: 25140550-2-41
Registered office: 1044 Budapest, Ezred utca 1-3. B2/11. ép.
Telephone: +36 1 400 8806
E-mail address: info@packeta.hu
(hereinafter: the “Carrier”).
The Carrier delivers the ordered product to the selected parcel terminal within 3 business days from dispatch. Further information regarding delivery is contained in the “General Terms and Conditions” document available on the Carrier’s website.
11.5 Delivery fee
The gross amount of the delivery fee payable by the User is shown to the User during the order submission process.
11.6 Receipt of the product
11.6.1 If the User fails to receive the ordered product without reason at the time of delivery, including cases where delivery fails because the User cannot be reached despite repeated delivery attempts by the Carrier, or where, in the case of delivery to a pick-up point or parcel locker, the User does not collect the ordered product within the time available for collection, the Service Provider is entitled to sell the ordered goods to a third party. In such a case, if the product is returned to the Service Provider and the User paid the purchase price in advance, the Service Provider refunds the purchase price after deducting the transaction cost. The delivery fee is not included in the purchase price and is not refunded in such a case, which does not qualify as the exercise of the right of withdrawal.
11.6.2 At the place and time of delivery, the User checks the quantity and condition of the ordered products and the existence of necessary documents, such as the invoice, and reports any damage, shortage or other discrepancy to the Carrier at that time. If the User notices any damage or discrepancy in the delivered product at the time of delivery, the Carrier is obliged, at the User’s request, to hand over the goods item by item and to draw up a report on the spot about the discrepancies or damage observed. The Carrier is primarily responsible for damage caused to the product during delivery; however, the Service Provider bears the risk towards the User until the product is handed over to the User. Failure by the User to perform the inspection at receipt does not affect the User’s warranty rights or the right of withdrawal without giving reasons, which may still be exercised in the same way.
- Defective performance, warranty, guarantee, right of withdrawal/termination
12.1 Defective performance
12.1.1 The Service Provider performs defectively if the product or service does not meet the quality requirements specified in the contract or by law at the time of performance.
12.1.2 The Service Provider does not perform defectively if the User knew of the defect at the time of contract conclusion or should have known of the defect at the time of contract conclusion.
12.1.3 In the case of a purchase by a User qualifying as a consumer, it must be presumed that a defect discovered by the User within six months after performance already existed at the time of performance, unless this presumption is incompatible with the nature of the thing or the nature of the defect. In practice, this means that in the case of a defect discovered within six months, the burden of proof lies with the Service Provider.
12.2 Implied warranty
12.2.1 In the event of defective performance by the Service Provider, the User may enforce an implied warranty claim against the Service Provider in accordance with the Civil Code.
12.2.2 At the User’s choice, the User may make the following implied warranty claims: the User may request repair or replacement, unless fulfilment of the chosen claim is impossible or would involve disproportionate additional cost for the Service Provider compared with fulfilling another claim. If the User has not requested or could not request repair or replacement, the User may request a proportionate reduction of the consideration or may repair the defect or have it repaired by another at the Service Provider’s expense, or may withdraw from the contract.
12.2.3 In the case of a contract between a User qualifying as a consumer and the Service Provider for the sale of movable goods or for the supply of digital content or digital services, the User may not repair the defect at the Service Provider’s expense or have it repaired by another within the framework of exercising implied warranty rights.
12.2.4 The User may switch from the chosen implied warranty right to another, but the User bears the cost of the switch, unless it was justified or caused by the Service Provider.
12.2.5 A User qualifying as a consumer must notify the defect without delay after discovering it, but no later than within two months from discovering the defect. In the case of a contract between a consumer and a business, a defect reported within two months of discovery is deemed to have been reported without delay. The entitled person is responsible for damage arising from delayed notification. At the same time, the Service Provider draws the User’s attention to the fact that implied warranty rights may no longer be enforced after the two-year limitation period counted from performance. In the case of used goods, this period is one year.
12.2.6 In the case of a purchase by a User qualifying as a consumer, within six months of performance, the only condition for enforcing an implied warranty claim, besides notifying the defect, is that the User proves that the product or service was provided by the Service Provider. After six months from performance, however, the User must prove that the defect discovered by the User already existed at the time of performance.
12.3 Product warranty
12.3.1 In the event of a defect in a movable item, the User qualifying as a consumer may, at the User’s choice, enforce either the implied warranty right specified above or a product warranty claim.
12.3.2 As a product warranty claim, the User may request only repair or replacement of the defective product.
12.3.3 The product is defective if it does not comply with the quality requirements in force when it was placed on the market or if it does not have the properties described by the manufacturer.
12.3.4 The User may enforce a product warranty claim within two years from the product being placed on the market by the manufacturer. After this deadline, this right is lost. After discovering the defect, the User must notify the manufacturer without delay. A defect reported within two months of discovery is deemed to have been reported without delay. The User is responsible for damage arising from delayed notification.
12.3.5 The User may enforce a product warranty claim only against the manufacturer or distributor of the movable item. In the case of enforcing a product warranty claim, the User must prove the defect of the product.
12.3.6 The manufacturer or the Service Provider is released from the product warranty obligation only if it can prove that:
- the product was not manufactured or placed on the market within its business activity;
- according to the state of scientific and technical knowledge at the time of placing the product on the market, the defect could not have been detected; or
- the defect of the product was caused by the application of a legal provision or mandatory official requirement.
It is sufficient for the manufacturer or the Service Provider to prove one of these reasons for exemption.
12.3.7 The User may not enforce implied warranty and product warranty claims simultaneously and in parallel for the same defect. However, if the product warranty claim is successfully enforced, the User may enforce an implied warranty claim against the manufacturer for the replaced product or repaired part.
12.4 Mandatory guarantee
12.4.1 Pursuant to Act V of 2013 on the Civil Code, Government Decree 151/2003 (IX. 22.) on the mandatory guarantee for certain durable consumer goods, and NGM Decree 19/2014 (IV. 29.) on the procedural rules for handling warranty and guarantee claims relating to goods sold under contracts between consumers and businesses, in the event of defective performance towards a User qualifying as a consumer, the Service Provider is obliged to provide a guarantee in relation to the sale of certain products.
12.4.2 For new durable consumer goods falling within the scope of Government Decree 151/2003 (IX. 22.), the Service Provider must attach a guarantee certificate. The guarantee period is one year from the date on which the User receives the product. If the purchased product is a new durable consumer good falling within the scope of Government Decree 151/2003 (IX. 22.) and the purchased product becomes defective during the one-year mandatory guarantee period, the User may enforce the same claims against the Service Provider as in the case of implied warranty. Thus, in the order described above under “Implied warranty”, the User may request repair, replacement or price reduction, or withdraw from the contract.
12.4.3 If a purchased product is covered by a guarantee, rights arising from warranty and guarantee may be enforced in parallel.
12.4.4 The Service Provider is released from its guarantee obligation only if it proves that the cause of the defect arose after performance.
12.4.5 In the absence of an express written undertaking, the Service Provider does not guarantee that the goods are suitable for any special purpose intended by the User. The Service Provider has the right to have the reported defect relating to the purchased product inspected by a specialist service. If the defect results from improper use, the repair cost is borne by the User. The Service Provider’s guarantee obligation does not cover cases where the product was disassembled by unauthorised persons, its casing was opened, or its structure was altered, nor defects resulting from:
- incorrect installation;
- improper use;
- incorrect commissioning;
- failure to perform prescribed maintenance;
- damage or vandalism.
12.4.6 If the product ordered on the Website is a new durable consumer good falling within the scope of Government Decree 151/2003 (IX. 22.), the Service Provider attaches a guarantee certificate to the product. The list of durable consumer goods is contained in the annex to Government Decree 151/2003 (IX. 22.). For products outside this list, no statutory mandatory guarantee obligation exists.
12.4.7 The User may not enforce implied warranty and guarantee claims, or product warranty and guarantee claims, simultaneously and in parallel for the same defect. Otherwise, the rights arising from the guarantee belong to the User independently of the implied warranty and product warranty rights.
12.5 Right of withdrawal/termination
12.5.1 A User qualifying as a consumer is entitled to withdraw from this contract within 14 days without giving any reason. Similarly, in the case of a contract for the provision of services, if performance of the contract has begun, the User is entitled to terminate the contract within 14 days without giving any reason.
12.5.2 The withdrawal period expires:
- a) in the case of a contract for the sale of a product, 14 days from the day on which the User or a third person designated by the User, other than the carrier, takes delivery of the product;
- b) in the case of several products, 14 days from the day on which the User or a third person designated by the User, other than the carrier, takes delivery of the last product;
- c) in the case of a product consisting of several lots or pieces, on the day on which the User or a third person designated by the User, other than the carrier, takes delivery of the last lot or piece;
- d) and in the cases specified in points a), b) and c), the User may exercise the right of withdrawal also during the period between conclusion of the contract and receipt of the product.
12.5.3 In respect of services, the User has no right of withdrawal if the Service Provider began performance with the User’s express prior consent and the User simultaneously acknowledged that, after performance begins, the User loses the right of withdrawal.
12.5.4 If the User wishes to exercise the right of withdrawal/termination, the User must send a clear statement expressing the intention to withdraw/terminate to one of the Service Provider’s contact details. The withdrawal/termination statement may be made in any manner, orally or in writing.
The User may also use the following sample form to exercise the right of withdrawal:
Sample withdrawal/termination form
(to be completed and returned only if you wish to withdraw from or terminate the contract)
Addressee:
Postal address:
E-mail:
I, the undersigned, .......................................................... hereby declare that I exercise my right of withdrawal/termination in respect of the contract for the sale of the following product(s) or the provision of the following service(s):
Date of contract conclusion / date of receipt of product:
Name of the consumer:
Address of the consumer:
Signature of the consumer (only if the declaration is made on paper):
Date:
12.5.5 The User exercises the right of withdrawal/termination within the deadline if the written withdrawal/termination statement is sent before expiry of the above deadline, or if the User announces it orally on the last day of the deadline. The consumer bears the burden of proving that the right of withdrawal/termination was exercised in the manner and within the deadline described here.
12.5.6 In the case of products supplied with hygienic packaging, the User may not exercise the right of withdrawal without giving reasons after removing the hygienic packaging of the product. Opening packaging other than hygienic packaging does not prevent exercise of the right of withdrawal. For products other than those supplied with hygienic packaging, the exercise of the right of withdrawal is not excluded by opened packaging and by use necessary to establish the nature, characteristics and functioning of the product.
12.5.7 The organisation and cost of returning the product are borne by the User. The goods may also be returned personally after prior appointment with customer service.
After acceptance of the withdrawal/termination and return of the goods, settlement is made within no more than 14 days from acceptance of the withdrawal/termination. In the case of withdrawal relating to a product, the Service Provider must refund to the User the purchase price of the product affected by the withdrawal and the delivery cost; in the case of withdrawal relating to a service, the Service Provider must refund the purchase price of the service affected by the withdrawal.
12.5.8 The User may not exercise the right of withdrawal in the following cases:
- in the case of a contract for the provision of services, after the full performance of the service, if the business began performance with the consumer’s express prior consent and the consumer acknowledged that the right of termination is lost after full performance of the service;
- for a product or service whose price or fee depends on fluctuations in the money market beyond the business’s control, which may occur during the withdrawal period;
- for non-prefabricated products produced on the basis of the User’s instructions or express request, or products clearly personalised for the User;
- for perishable products or products that retain their quality only for a short time;
- for sealed products that cannot be returned after opening following delivery for health protection or hygiene reasons;
- for products which, by their nature, are inseparably mixed with other products after delivery;
- for alcoholic beverages whose actual value depends on market fluctuations beyond the business’s control and whose price was agreed by the parties when the sales contract was concluded, but where performance takes place only after the thirtieth day from conclusion of the contract;
- in the case of a business contract where the business visits the consumer at the consumer’s express request to perform urgent repair or maintenance work, except for services or products offered in addition to the services specifically requested by the consumer and the replacement parts used for the maintenance or repair;
- for sealed audio or video recordings or computer software copies if the consumer has opened the packaging after delivery;
- for newspapers, journals and periodicals, except subscription contracts;
- for contracts concluded at public auction;
- in the case of contracts for accommodation, other than residential services, transport, car rental, catering or leisure activities if a specific performance date or deadline has been fixed in the contract;
- for digital content supplied on a non-tangible medium if the business began performance with the consumer’s express prior consent and the consumer simultaneously acknowledged that the right of withdrawal is lost after performance begins.
12.6 Legal effects of withdrawal/termination
12.6.1 If the User withdraws from the contract, the Service Provider refunds all consideration paid by the User without delay, but no later than within 14 days from receipt of the User’s withdrawal/termination statement. In the case of a product guarantee, this includes the cost of transporting the product to the User, except for additional costs arising from the User choosing a delivery method other than the least expensive standard delivery method offered by the Service Provider. For the refund, the Service Provider uses the same payment method as used in the original transaction, unless the User expressly consents to another refund method and the User incurs no additional cost from using that refund method. In the case of a contract for the sale of a product, the Service Provider may withhold the refund until the product has been returned or until the User proves that the product has been sent back, whichever occurs earlier.
12.6.2 The User must send back or hand over the product to the Service Provider without undue delay, but no later than within 14 days from receipt of the withdrawal/termination statement. The deadline is met if the User sends the product before the 14-day deadline expires. The direct cost of returning the product is borne by the User.
12.6.3 The User may be held liable for any decrease in the value of the product only if it results from use exceeding that necessary to establish the nature, characteristics and functioning of the product. This provision may be interpreted only for products other than those supplied with hygienic packaging.
12.6.4 If the User requested that performance of a service begin during the withdrawal/termination period, upon termination the User must reimburse the Service Provider for the amount proportionate to the service performed until the date of termination of the contract. Similarly, the Service Provider refunds the part of the consideration paid by the User that exceeds the value of the service provided.
- Exclusion of liability
13.1 The Service Provider is not subject to a statutory obligation to conclude contracts. The Service Provider is free to decide whether to accept or reject the User’s order. The Service Provider excludes liability for any damage arising from this.
13.2 The Service Provider does not guarantee that the product or service is suitable for any intended use planned by the User. The description and instructions of the product or service are decisive regarding use; however, the Service Provider is not liable for deviations arising from specific conditions of use.
13.3 The Service Provider accepts no liability for direct or indirect damage arising from bad-faith use of the Website or from the unavailability of the internet service provider. The Service Provider may not be held liable for technical disruptions, such as electrical or computer network outages. Since the internet is an open network that cannot be considered secure, the Service Provider is not liable for damage resulting from destruction, delayed arrival or other errors of electronically transmitted messages or orders due to reasons outside the Service Provider’s control.
13.4 The Service Provider may terminate the possibility of using the Website at any time, without giving reasons, for individual Users or for all Users by terminating operation of the Website. In such a case, the Service Provider performs already validly placed orders and other requests of the User, but is not liable for any other possible consequences.
13.5 Images of products and services displayed on the Website may differ from reality and in certain cases are for illustration only. The Service Provider is not responsible for discrepancies arising from changes in product descriptions that become necessary for reasons outside the Service Provider’s control, including reasons attributable to the manufacturer or supplier, without prior notice.
13.6 The Service Provider excludes liability for delay or other problems, errors and resulting damage attributable to incorrect and/or inaccurate order data provided by the User.
13.7 Content downloaded by following external links on the Website is not under the Service Provider’s control. If requested by an entitled person, the Service Provider deletes or modifies the link. The Service Provider bears no liability in connection with content displayed or downloaded by using such links.
- Miscellaneous provisions
14.1 With respect to Users who browse the Website without placing an order, the Service Provider also reserves the right to enforce and change legal protection relating to the content found on the Website and the rules concerning use of the Website. The User may access the relevant rules and statements in the legal notice continuously published on the Website, in these GTC and in further information documents.
14.2 The contracting parties declare that, in exercising the rights and fulfilling the obligations arising from these Terms and Conditions, they act in accordance with the requirements of good faith and fair dealing and cooperate with each other.
- Data processing and data protection
The data processing carried out by the Service Provider is described in the documents entitled “Privacy Notice” and “Information on the Use of Cookies”.
- Amendment of the Terms and Conditions
16.1 The Service Provider reserves the right to amend these Terms and Conditions unilaterally at any time without prior announcement or separate notice.
16.2 The contracts created on the basis of individual orders are always governed by the Terms and Conditions attached to the final confirmation that creates the contract for the relevant order.
- Applicable law
17.1 In matters not regulated by these Terms and Conditions, the legal provisions specified in point 3.1.1 apply.
- Complaints, enforcement of rights and supervision over the Service Provider
18.1 Complaints
18.1.1 The User may submit a complaint to the Service Provider by letter, telephone or e-mail using the contact details displayed on the Website and at the beginning of the GTC. Complaints may relate to the Service Provider’s service, to the conduct, activity or omission of a member, employee or person acting in the interest or on behalf of the Service Provider directly connected with the distribution or sale of goods to consumers, or to the quality of the goods.
The Service Provider examines an oral complaint immediately and, if necessary, remedies it immediately. If this is not possible, or if the User does not agree, and in the case of written complaints, the Service Provider replies in writing no later than within thirty days.
18.1.2 Possibility of turning to a conciliation body
A User qualifying as a consumer may request the free procedure of a conciliation body in connection with the quality and safety of the product, the application of product liability rules, the quality of the service, and the conclusion and performance of the contract between the parties.
If the consumer has a place of residence or stay in Hungary, the conciliation body operating alongside the county or Budapest chamber of commerce and industry according to that place of residence or stay is competent. The contact details of conciliation bodies are available at: https://www.bekeltetes.hu/index.php?id=testuletek
In the application, the consumer may designate another conciliation body instead of the above.
In Hungary, the Budapest Conciliation Board operating alongside the Budapest Chamber of Commerce and Industry is authorised to act in cross-border consumer-trader disputes related to online sales or service contracts. The contact details of the Budapest Conciliation Board operating alongside the Budapest Chamber of Commerce and Industry are available at https://www.bekeltetes.hu/index.php?id=testuletek&pid=1&mid=1 and are also listed below:
Budapest Conciliation Board operating alongside the Budapest Chamber of Commerce and Industry
Address: 1016 Budapest, Krisztina krt. 99. III. em. 310.
Telephone: +36 1 488 2131
E-mail: bekelteto.testulet@bkik.hu
Website: https://bekeltet.bkik.hu/
The Service Provider has a duty to cooperate in the conciliation body procedure.
The conciliation body is an independent body operating alongside the county or Budapest chambers of commerce and industry. Its competence includes the out-of-court settlement of consumer disputes in the matters specified above: for this purpose, it attempts to create a settlement and, if this fails, makes a decision in the case in order to ensure the simple, fast, effective and cost-efficient enforcement of consumer rights.
At the request of the consumer or the business, the conciliation body provides advice on the rights and obligations of the consumer.
18.2 Enforcement of rights before the courts
The contracting parties cooperate with each other in order to settle any disputes out of court, through negotiation, within the shortest possible time and at the lowest possible cost. If this does not lead to a result, the User may bring an action before the district court according to the User’s place of residence or stay.
18.2.1 If the User lives in the European Union, the User may use the following online dispute resolution tool of the European Commission in connection with a complaint regarding a product or service purchased online.
European Commission Online Dispute Resolution Platform
Website: https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=HU
This internet-based platform was created by the EU for consumers who wish to complain about products or services purchased online and wish to request a neutral third party, a dispute resolution body, to handle the complaint.
Further information on the online dispute resolution platform, its use and the method of dispute resolution is available on the Website accessible via the above link.
18.2.2 The User may turn to the European Consumer Centre with a cross-border complaint relating to the quality of goods, the conduct, activity or omission of the Service Provider, its member or employee, or a person acting in its interest or on its behalf, the quality of the service, or the application of liability rules.
Ministry for Innovation and Technology – European Consumer Centre
Postal address: 1440 Budapest, Pf. 1.
Telephone: +36 1 896 7747
Fax: +36 1 210 2538
E-mail: info@magyarefk.hu
Website: https://www.magyarefk.hu/hu/elerhetosegek.html
Date: 28 January 2026
Apesyto Store GmbH